Terms of Use

Within the scope of the Personal Data Protection Law No. 6698 ("KVKK"), we, as Çınar Express, acting as the data controller, would like to inform you.

1. Data Controller

Çınar Express Courier Services
Address: Istanbul, Turkey
Email: info@cinarexpress.com

2. Personal Data Processed

Categories of personal data processed by us:

• Identity Information: Name, surname
• Contact Information: Phone number, email address, address
• Customer Transaction Information: Order history, service requests
• Transaction Security Information: IP address, log records

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Providing and executing courier services
• Executing contract processes
• Conducting communication activities
• Customer relationship management
• Executing finance and accounting operations
• Providing information to authorized institutions

4. Transfer of Personal Data

Your personal data, within the scope of Articles 8 and 9 of KVKK, may be transferred to:

• Authorized public institutions within the framework of legal obligations
• Our service providers (in a limited manner)
• Our business partners (when necessary)

5. Method and Legal Basis of Personal Data Collection

Your personal data is collected electronically through:

• Forms on our website
• Phone conversations
• Email correspondence
• WhatsApp messages

Legal bases: explicit consent, performance of contract, legal obligation.

6. Your Rights Under KVKK

Pursuant to Article 11 of KVKK, you have the following rights:

• Learning whether your personal data is being processed
• Requesting information if it has been processed
• Learning the purpose of processing and whether it is used in accordance with its purpose
• Knowing the third parties to whom it has been transferred domestically or abroad
• Requesting correction if it has been processed incompletely or incorrectly
• Requesting deletion/destruction within the framework of the conditions stipulated in Article 7 of KVKK
• Requesting notification of correction, deletion, and destruction operations to third parties to whom data has been transferred
• Objecting to the emergence of a result against you through analysis of processed data exclusively by automated systems
• Requesting compensation for damages in case of damage due to unlawful processing

7. Application Method

To exercise your rights, you can apply in writing to info@cinarexpress.com. Your application will be concluded free of charge within 30 days at the latest.

Last updated: January 2026